We purchase a number of our stones at source locations and have them cut to our specifications. These stones may or may not be accompanied by a lab report. Upon purchase, at the buyer's option, we will be pleased to submit any stone priced $2000 or more and represented as untreated for lab certification at either GIA, AGL or GRS (at our option) at no additional cost. Uncertified stones priced under $2,000 may also be certified at the buyer's cost. For important stones, we are pleased to acquire certificates from both U. S. and European labs if the buyer prefers.
Our Return Policy:
First and foremost, we want you to be happy with your purchase. We realize that buying on line is difficult because you are looking at an image not the real thing. We have a no questions asked, 100% refund policy. We ask you to return the item within five working days. We must receive the item on the sixth day. Credit card purchases are "authorized," not charged (see below). So long as the item is returned in the same condition as sent we will immediately refund your full purchase price. We do not refund shipping charges.
Well, I just bought an amethyst from Richard Wise and it is freaking incredible. It:
(a) looks better than the picture on his site
(b) looks exactly how he described it over the phone
(c) was shipped promptly
(d)
is literally THE MOST BEAUTIFUL AMETHYST I'VE EVER SEEN. My mom has
Tiffany amethyst studs; I've seen amethysts in many of NYC's stores and
in the gem collection of the AMNH...This is better than all of them."
Pricescope buyer 12/21/09
Sale Items:
Sale items are returnable only if defective or not as described on the site. Shipping on sale items is the responsibility of the buyer.
Shipping:
We ship items on approval FedEx overnight in the U.S, we provide insurance. To facilitate returns, items may be easily returned on our account by simply calling FedEx for pickup. Shipping instructions accompany each purchase. Foreign shipments are sent FedEx/insured. FedEx is very efficient in handling importation and customs in countries outside the U.S.
Credit Card Orders:
Items purchased by credit card will be shipped (only) to the client’s credit card billing address. We will authorize your credit card only. Your card will not be charged until you approve the purchase or at the end of the five day review period whichever comes sooner. We ask only that you phone or email and let us know that the item is being returned.
Payment:
Naturally, we require payment in full before shipment. For clients in the United States, payment can be made by check (requires clearance before shipment), credit card or bank wire transfer.
Foreign Orders:
We do not accept credit cards for shipments outside the U. S. Sorry, too many scams and horror stories! Bank wire transfer is simple, immediate, efficient and safe. We email you our bank information, you call your bank. Shipping and customs are the client’s responsibility. Refunds are handled in the same way payment is received. Returns from overseas sometimes take longer. We ask only that returns are initiated within 5 days business days of receipt.
Inquires:
If you have further questions you can always reach us by phone 413.637.1589 (800.773.0249 in the US) by email: Gems and contemporary jewelry: richard@rwwise.com. Antique & estate jewelry: rebekah@rwwise.com or by fax: 413.637.8275.
We pride ourselves as being the Berkshires Premier Jeweler. Our gallery/workshop has been located in Lenox, Massachusetts for over 30 years. This is America's premier cultural resort, in the beautiful Berkshire Mountains of Massachusetts. We are open Tuesday-Saturday all year round and every day during the summer. We cordially invite you to visit us.
Rebekah & Richard Wise
